Traffic Customer Service & Data Entry Operator​/CHAMP Dispatcher

Traffic Customer Service & Data Entry Operator / CHAMP Dispatcher

Location: Thomaston, GA

Job Type: Full‑Time, Hourly, On‑site

Salary: $17.80/hr

Maldonado‑Burkett, LLP (M‑B), a Texas‑based engineering firm established in 2007, is hiring an entry‑level Traffic Customer Service & Data Entry Operator / CHAMP Dispatcher in Thomaston, GA. M‑B supports a diverse, inclusive workplace and offers opportunities for career development across its six offices in Texas and Georgia.

This role is a full‑time, on‑site position requiring physical presence at the District 3 Operation Center in Thomaston, GA. The job may necessitate working holidays, weekends, and special events due to 24/7/365 operations. The site is not accessible via public transportation; reliable transportation is required.

• Answer all calls received by the 511GA system regarding stalled vehicles, malfunctioning signals, debris, and other roadway issues.
• Provide outstanding customer service while responding to all inbound calls.
• Collaborate with GDOT personnel on signal and maintenance issues across state routes and interstates in 31 counties.
• Detect and manage traffic incidents, directing calls to appropriate resources such as CHAMP, local police, GSP, ATMC, and GDOT.
• Enter and track all incidents in ATMC’s Navigator system.
• Maintain construction event records throughout Georgia, excluding Metro Atlanta.
• Perform record keeping, equipment checks, data gathering, and update manuals and contact lists.
• Coordinate with in‑field CHAMP operators and GDOT personnel to assist with accidents, stalls, debris, fires, and other incidents.
• Monitor operational awareness of all field CHAMP operators on shift.
• Ensure radio communications comply with department and FCC rules and use proper 10‑codes.
• Use available information to adjust traffic signal schedules as needed.
• Disseminate traffic incident and signal information via dynamic message signs, social media, email, and phone.
• Obtain and report incident status from multiple agencies.
• Manage incidents and signal information per standard operating guidelines.

• Proficient in Microsoft Word and Excel.
• Experience in a call center or extensive customer service background.
• Prior experience in positions requiring heavy telephone, radio, and computer usage.
• 911 operator or dispatching experience preferred.
• Ability to multitask and prioritize duties.
• Proficiency in dispatching field personnel via radio.
• Effective written and verbal communication skills, including proper English, diction, grammar, and spelling.
• Willingness and ability to learn new computer programs and interpret technical information.
• Team player who works well independently and with diverse personalities.
• Positive, professional image and strong organizational skills.

• Special motor vehicle record check required; satisfactory driving records necessary for company or personal vehicle use.
• Pre‑employment drug screen and, if hired, ongoing drug testing for safety positions.
• Criminal background check as part of the hiring process; unsatisfactory results result in ineligibility.
• Applicants must provide documentation establishing identity and employment eligibility within three days of hire.

• Health / Dental / Vision with employer contribution
• Employer‑matched 401(k)
• Health Savings Account
• Employer‑paid life insurance
• Paid holidays and PTO accrual
• Professional development opportunities

M‑B is an equal‑opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply.

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