Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Join to apply for the Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Provide leadership and development of tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates; advance knowledge and skills to excel with the company.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address associate issues in partnership with the Associate Relations Center.
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist with recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved.
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize outstanding contributions.
• Lead daily team activities to meet deadlines with attention to quality, priorities, and goals.
• Oversee associate work assignments and ensure timely completion.

• Prior experience in a customer service, shift lead, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (if preparing tax returns).
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• High school diploma or equivalent; college degree preferred.
• Ability to work a flexible schedule and adapt to business needs.

• Wellbeing program, Better You, and other health, wellbeing, and financial wellness benefits.
• Employee Assistance Program with Health Advocate.
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies).
• Check all available benefits at

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace and are committed to creating an environment where everyone feels safe to bring their authentic self to work and belongs to the team.

If you’re looking to make an impact, H&R Block is the place for you.