Customer Accts Specialist

CUSTOMER ACCTS SPECIALIST I – SONS' INDIA SOFTWARE PVT. LTD.

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This position coordinates billing functions and performs a variety of tasks such as issuing invoices, handling and maintaining accounts, and updating financial records. The employee reports to the Customer Accounts Supervisor.

• Prepares water, electricity, gas, sewer, and refuse billing for all City of Thomasville Utility Customers.
• Maintains utility customer accounts.
• Checks and investigates accounts for any errors prior to being billed.
• Ensures all final bills are verified, sorted and distributed.
• Handles the various work orders related to the cycle assigned to keep accounts updated.
• Responsible for sending out service orders for verification prior to the billing cycle.
• Receives billing complaints from utility customers and prepares complaint listings for meter verification.
• Adds new service customers and closes any old customers.
• Maintains monthly checks and balances with customers set up on budget billing and special contracts.
• Assists with dispatching work to service technicians and answering inspection calls.
• Communicates with various departments regarding customer accounts questions or concerns.
• Completes monthly assigned tasks to update special billing reports such as General ledger and Adjustments.

• High school diploma or equivalent required; background in billing preferred but not required.

• Ability to understand and follow oral and written instructions.
• Ability to perform rapid and accurate mathematical computations.
• Good oral and written communication skills.
• Ability to prepare and maintain various reports as required.
• Ability to communicate with the public using knowledge of billing and service procedures.

Mobility to work in typical office settings using standard office equipment is required, along with vision to read printed materials and computer screens, and hearing and speech to communicate in person or over the telephone.

Noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to health and safety.

Continued employment remains at-will.

Location:

Boston, GA

Salary: $65,000.00 – $