Office Administrator

Office Administrator (OA) is a key member of the branch team at Best Choice Roofing, responsible for providing excellent customer service to homeowners and ensuring accurate, timely processing of contract packets and project documentation. The OA also supports the employee lifecycle at the branch level and coordinates administrative functions that keep the office running smoothly.

Best Choice Roofing was founded in 2009 and has rapidly grown to become one of the largest residential roofing companies in the US. We are the #1 Platinum Preferred Contractor for Owens Corning and are consistently rated 4.6-5 stars by consumers on Google. Our team is dedicated to achieving goals and building strong relationships with clients and each other. We believe in teamwork, continuous improvement, and celebrating success.

• Manage incoming phone calls and email correspondence from homeowners and team members
• Serve as the point of contact for homeowners from contract signing through project start
• Maintain accurate and up-to-date customer records
• Support the Project Manager and General Manager with scheduling installations
• Contact homeowners to facilitate timely payments and follow up on outstanding balances
• Enter payments into the production system and ensure synchronization with financial platforms
• Assist with collections by coordinating with homeowners and the production team
• Process check payments and complete weekly bank deposits
• Monitor the status of jobs in the CRM and update Sales Managers accordingly
• Upload completed contract packets to the CRM system
• Perform day‑to‑day administrative duties to support branch operations

• Prior office administration experience preferred
• Bilingual preferred
• Excellent customer service and communication skills
• Experience in roofing or construction is a plus but not required
• Ability to work independently and as part of a team in a fast‑paced environment
• Strong proficiency in Microsoft Office and familiarity with CRM systems
• Comfortable communicating by phone and email
• Ability to travel locally as needed
• Detail‑oriented with strong organizational and time‑management skills

• Competitive hourly pay based on experience
• Over 90% of leadership roles are filled with internal talent, illustrating our commitment to helping our team grow their skills and careers
• Flexible schedule and a supportive team environment
• Company‑enhanced benefits, including access to Medical, Life, Dental, and Vision insurance coverage, and 401(k) for retirement

• Entry level

• Full‑time

• Administrative

• Construction

We are an Equal Opportunity Employer, a drug‑free workplace, and comply with all applicable federal and state regulations.