Care Manager for Care Management Services

Join us at

Next Step Care - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities

• Acts as a liaison between members and home and community-based service providers to facilitate quality and cost-effective care and outcomes.
• Provides education and support to members and their families regarding community resources and services.
• Develop effective, collaborative relationships with key stakeholders including primary care providers, managed care plan providers, home and community-based service providers (HCBS), formal/informal caregivers and families.
• Maintains regular communication with members through phone calls and home visits to monitor their wellbeing and adjust careplans as needed.
• Records and documents interventions and member information completely and accurately, in accordance with payer and organization guidelines.
• Collaborates and communicates with internal team members, including Central Intake and Assessment Team members, to ensure continuity of care for assigned members.
• Identifies and resolves care plan variances, including barriers to primary and specialized medical care, to ensure effectiveness of member's careplan.
• Assesses and addresses member engagement and behavior to support optimal health and functional status.
• Participates in after-hours on-call rotation requirements, as assigned.
• Maintains and monitors quality of services through collaboration with the Quality Assurance and Education Team and Care Management Director. Participating in Community Outreach as outlined in Quarterly Outreach plan.
• Support the training and onboarding of new team members.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, work groups, project management, and other collaborative efforts of the System, in a professional manner.
• Performs other duties as necessary to ensure the success of the System.

• Communication :
  Effective verbal and written communication is essential for interacting with clients, families, and other professionals.
• Empathy and Compassion:
  Understanding and sharing the feelings of clients, especially those facing challenging situations.
• Resourcefulness:
  Knowing about available community resources and how to connect clients with them.
• Collaboration :
  Working effectively with other professionals and agencies.
• Problem-Solving and Critical Thinking :
  Case managers need to assess situations, identify problems, and develop effective solutions.
• Organization and Time Management :
  Managing multiple cases, appointments, and documentation requires strong organizational and time management skills.
• Cultural Competence :
  Understanding and respecting diverse cultures is essential for building trust and providing appropriate support.
• Advocacy :
  Representing clients' needs and ensuring they have access to necessary services.
• Ethical and Legal Knowledge:
  Understanding ethical guidelines and legal frameworks relevant to social work.

• Bachelor's degree in social work or related human services field is required with 2 years of work experience
• Experience in social work, home and community-based services, healthcare or geriatrics preferred.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format.
• The ability to deal with problems involving several concrete variables in standardized situations.

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word

Please see minimum qualifications

The physical demands described here are representative of those that must be met by an associate to…