Customer Accounts Manager

Apply for the Customer Accounts Manager position at The Aaron's Company, Inc.

Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is more than a job; it is a career with purpose.

The salary range for this role is $13.50 to $14.25 per hour. This position is also eligible for incentive pay based on performance.

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Assist the General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy.
• Second to the General Manager.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, including confirming customer identification, collecting money and obtaining customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customer information and maintain accuracy.
• Manage the entire accounts staff to achieve daily, weekly and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any other reasonable duties requested by management.

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards includes competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package:

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental and vision insurance.
• 401(k) plan with contribution matching.
• Benefits vary based on full-time and part-time employment status.

Note that the pay range is the lowest to highest rate we believe we would pay for this role at the time of posting. The actual pay may be higher or lower and may be modified in the future. Pay will be based on education, experience, skill, seniority, location and performance, among other factors. No amount of pay is considered wages or compensation until earned and vested.

Bonuses, commissions and other forms of compensation remain at the company’s discretion.

Aaron’s is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment, celebrating our team members’ differences. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information or any other protected class. Candidates who require accommodation during the recruitment process should contact

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Retail