Broadband Installer

Overview

Description

Under general supervision, performs a variety of duties pertaining to the installation and maintenance of analog, digital video and data services to residential and commercial premises. This position is “certified” in installation and provisioning of CNS data services. Reports to CNS Operations Supervisor.

• Performs new cable installations from system feeder tap port to the customer’s equipment interface, including aerial/underground drops and inside wiring to customer video, voice and data equipment.
• Installation and provisioning of high‑speed Internet services to new and existing customers via DOCSIS cable modem, including data networking.
• Installation and provisioning of VoIP telephony services to new and existing customers via DOCSIS telephony/data modem interfaced to structured wiring.
• Provides Level I voice and data support, troubleshooting cable modem, telephony modem, Ethernet network, OS and CPU equipment.
• Installs various software and hardware to enable customer Internet access.
• Troubleshoots and finds drop related problems.
• Advanced troubleshooting to identify system related problems that can be passed along to Line Technicians for repair.
• Troubleshoot and repair ingress and SNR problems at the customer premises and out to the TAP.
• Accurately locate and mark underground drops, fiber and coax to prevent damage by other providers when digging.
• Replaces or rewires house drops or any part thereof when it is necessary to correct drop related problems.
• Educates customers on proper operation and use of interface equipment, providing information on company services and costs.
• Coordinates with scheduling, dispatch, or supervisors on job status, problems encountered and rescheduling requirements.
• Recovers company equipment from customer’s premises when performing disconnect.
• Is responsible for the safe care and use of company vehicles, tools and equipment at all times.
• Performs all duties safely in accordance with Thomasville Utilities safety policies, training and procedures, reporting all hazardous conditions to immediate supervisor for correctionli>
• Performs on‑call rotation as assigned by supervisor.
• Performs other duties as assigned by the supervisor.

• Valid driver’s license and driving record meet the company’s Driver Safety Standards.
• High school diploma or GED.
• Completion of NCTI Installer course.

• Physically able to climb poles and/or ladders and perform work at heights.
• Able to lift, carry and handle ladders and weights up to 90 pounds.
• Must always meet Thomasville Utilities standards of appearance and demeanor.
• Works well with other company employees to provide excellent customer service.
• Maintains excellent relationships with customers to create a high level of customer satisfaction with the company and its services.

The primary work environment is the field; candidates will be exposed to extreme weather conditions and required to perform manual tasks including lifting, pulling, pushing, climbing and walking over rough terrain. Daily work consists of scheduled appointments at specific times to meet with customers. Employees are typically self‑motivated and may go under houses or in attics where conditions can be hot and dirty.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Continued employment remains on an “at‑will” basis.