Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block. You’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead customer-centric teams to accelerate the seasonal tax business. Prior tax preparation experience is not required. This role starts with a flexible part-time schedule in the fall to prepare for the busy tax season.

From January to April, you will transition to full-time, including evenings and weekend hours as needed. This role is in-person and not remote.

• Front-line manager responsible for leadership and development of associates across three tax offices
• Deliver an outstanding client experience and achieve all office-related growth objectives for three offices
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and leading toward a growth culture
• Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (for preparing tax returns)

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k, and Employee Stock Purchase Plan
• Check out all available benefits at Block benefits site ()

H&R Block remains committed to building a connected culture where trust, care, and connections guide how we work together and help each other grow. The company values diversity and inclusion and aims to make every employee feel they belong.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.