Customer Service Agent

Job Description
Posted Thursday, March 26, 2026 at 7:00 AM | Expires Monday, June 22, 2026 at 6:59 AM

Position Title:

Customer Service Agent

Location:

Thompson, MB

Status:  Casual

Start Date:

Immediately

Who We Are!
Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.

At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well‑organized individuals who work well in a fast‑paced environment to join our team!

About the Opportunity
Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well‑organized individual who thrives in a fast‑paced environment to join the Calm Air family.

The sky is the limit!

What You’ll Get to Do
Calm Air Customer Service Agents provide valuable front‑line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.

Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations

Making and changing flight reservations in the computerized reservation system

Checking in passengers and their baggage

Calculating and charging any additional fees if applicable

Issuing boarding passes, itineraries, and seating assignments as necessary

Assisting pre‑boarding passengers to ensure safe movement to and from the aircraft

Providing information on fares, flight schedules and routes in person or over the telephone

Facilitating the safe movement of passengers between aircraft and terminal buildings

Other duties as required

Hours of Work

Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

High school diploma or general education degree (GED) an asset

Ability to learn a computerized reservation system

Knowledge of an airline’s operations an asset

Must have exceptional customer service skills

Must be able to work independently or in a team setting

Ability to work efficiently and accurately under pressure

Must have own transportation to and from work

Must be able to obtain and maintain an Enhanced Security Clearance qualification

Must be able to attend and complete initial Ground School Training

Preference given to Inuit Land Claims Beneficiaries

Inuktitut language considered an asset

The Benefits of Joining Our Team
Along with being one of Manitoba’s Top Employers, we are proud to provide a cooperative and enriching work environment. In addition to a strong compensation package, Calm Air provides exceptional benefits which include:

Vacation entitlement will be paid out with each pay statement at 6%

Airline travel and freight privileges

Corporate and family events

And more!

If This Sounds Like the Job for You
At Calm Air, we value diversity and provide equal opportunities and accessibility for all qualified candidates. We encourage all members of a designated group or those requiring accessibility support to self‑declare when applying. Applicants may request a reasonable accommodation related to the materials or activities used throughout the application process by emailing

We thank all those who apply, but only those selected for an interview will be contacted.

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