Field Service Engineer

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities.

Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB Supreme Serv brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

KSB Supreme Serv by KSB GIW, Inc.

Department: Service
Reports to: Director of Service
Location: Southeast region, USA
Shift: 1st

FLSA Status: Salary Exempt

OVERVIEW:

The Service Engineer oversees all processes and procedures related to the maintenance and servicing of slurry and non-slurry pumps, as well as other types of rotating equipment, including field service operations. This role requires practical technical and mechanical expertise, along with strong communication skills to collaborate effectively with internal teams and directly engage with customers.

RESPONSIBILITIES:

• Oversee technical engineering evaluations, design processes, and provide technical support for repair needs.
• Ensure quality assurance and offer leadership and decision-making support for the servicing and repair of slurry and non-slurry pumps, as well as other rotating equipment.
• Develop and implement innovative repair solutions for products.
• Establish and maintain engineering guidelines for repairs and services, ensuring compliance with industry standards.
• Collaborate with GIW and KSB research and development teams to create new designs, metallurgical improvements, and work scopes for repairs.
• Document, manage, and control engineering change processes within GIW’s service organization.
• Conduct root cause failure analysis investigations, interact with customers, and generate detailed reports.
• Provide technical support and work closely with GIW’s service center and other internal departments to ensure efficient and productive service operations.
• Apply mechanical engineering principles to customer projects and product repairs.
• Travel regionally to support internal operations and deliver customer service

QUALIFICATIONS:

Education
:

Bachelor’s of science degree in Mechanical Engineering expected; a Master’s degree is a plus.

Experience:

• At least 10 years of experience with machinery, mechanical equipment, and rotating equipment projects.
• Proficiency in rotating equipment design, repair practices, and root cause analysis tools and techniques.
• Experience managing repair projects for rotating machinery.
• Proven ability to thrive in a customer-focused aftermarket service environment.
• Demonstrated success in developing services for engineered products and meeting aftermarket service goals
• Strong leadership capabilities with a track record of achieving business objectives.
• Exceptional computer, oral, and written communication skills
• Experience adhering to and managing departmental budgets

Additional Requirements:

Technical

Skills:

Expertise in mechanical equipment

Physical Requirements: Ability to perform tasks as necessary

KSB Supreme Serv by KSB GIW, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or…