Service Manager

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Boswell Oil Company is a dynamic growth-oriented distributor of lubricants and fuels to wholesale, retail, and commercial end‑user markets throughout Georgia. We are seeking an experienced Service Manager for our company. Previous field‑service experience required and petroleum‑industry service experience is strongly preferred.

$50,000.00/yr – $90,000.00/yr

The ideal candidate enjoys coordinating with a team, is self‑directed, has exceptional verbal and written communication skills, excels at time management, and is mechanically minded. Teamwork, ownership, and commitment are three of our company values that also describe the attributes of a successful employee.

We are willing to base this position in any of our bulk plant locations—Athens, Thomson, Waycross, or Albany. Some travel will be necessary.

The typical schedule is Monday through Friday 8 a.m. – 5 p.m. Schedules may be flexible to meet business needs.

Compensation will be commensurate with experience.

Boswell Oil Company offers a competitive benefits package including medical, dental, vision, 401(k) with matching, other ancillary insurance options, paid time off, and paid holidays.

Manage the deployment of Service Technicians to prioritize and complete service orders for all Boswell direct and indirect facilities and for customers. Ensure efficient and effective communication with internal and external partners to maximize the use of Boswell equipment, resources, and timely customer service.

• Dispatch employees or vendors for service tickets and coordinate with the Sales Support team as needed.
• Verify details for invoicing after completion of service tickets.
• Act as liaison for contractors or vendors providing upkeep to Boswell facilities or equipment, including landscaping.
• Create and dispatch service tickets; verify completion and provide relevant information to billing.
• Create and maintain tracking spreadsheets or databases for sales and service assets, including tanks, tank monitors, and hot fuel.
• Provide information such as gallons and equipment for ROI evaluation and approval.
• Maintain and order equipment like tank monitors for sales and service; track warranties and credits.
• Report project progress to senior management and work with them to improve operations and procedures.
• Schedule and dispatch service technicians for field service, including tank installs, pump repairs, inspections, preventive maintenance, and emergencies.
• Coordinate with multiple vendors, field techs, sales, and customers to execute service projects and startup/warranty activities.
• Handle end‑to‑end work order management (opening, tracking, documenting, and closing) with detailed records and financial data.
• Prepare sales orders and manage supporting documentation for billing.
• Maintain a service calendar and proactively follow up on open requests and recurring maintenance.
• Track and manage inventory of service‑related equipment such as tanks, pumps, hoses, meters, and support equipment.
• Receive, label, and route incoming packages and project materials.
• Ensure all service work meets safety, environmental, and regulatory standards.
• Provide executive‑level administrative support for the Field Service team.
• Use service administrative software (dispatch/ERP), Microsoft Office, and billing systems effectively.
• Support the completion of service work when more than one person is required to effect repairs or equipment moves.
• Follow all department work instructions, work with sales team and technicians to understand equipment, and record preventive maintenance in the Maintenance Log.
• Support fiscal health through accurate expense reports, discuss significant expenditures with supervisor, and obtain best pricing from vendors.
• Coordinate with drivers, warehouse personnel, sales representatives, inventory staff, managers, dispatchers, and other Boswell Oil team members to achieve company objectives.
• Coordinate with Fleet Operations Manager to schedule preventive vehicle maintenance and address needed repairs while minimizing impact on productivity.
• Resolve delays or…