Technical Sales Advisor

Technical Sales Advisor

The role of the Technical Sales Advisor is to process customer enquiries in an accurate, compliant, efficient and professional manner. Support customer technical enquiries and provide product support

To build effective customer relationships, improve customer satisfaction and provide a proactive customer service at all times.

Responsibilities of the Role

Customer Service

Continually improve levels of customer satisfaction.
Ensure customers receive and perceive “value for money”.
Provide and exceed enquiry intake, order conversion and invoiced sales targets.
Determine the Hydrasun selling price and achieve an optimal balance of maximum margin and competitiveness.
Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation.
Ensure enquiries are processed and quoted expediently and within agreed timescales.
Ensure orders are processed, delivered and invoiced expediently and within agreed timescales.
Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others.
Manage customer service performance.  Address issues of underperformance.
Produce specific reports or documentation in accordance with both Hydrasun and customer defined formats & requirements.
Adhere to any duty rota that is which may be in force.
Technical Support

Perform baseline technical review of customer and/or supplier documentation.
Ensure all implications are understood, communicated, recorded and complied with across the department.
Provide advice on product and supplier selection to best meet customer needs and in accordance with the Hydrasun strategy.
Actively source and maximise opportunities to generate additional revenue from new products.
Maintain Internal and external network of technical experts with key suppliers.
Receive, investigate, co-ordinate and complete reports for all HSEQ “system failure notifications” (e.g. customer complaints)
Continual Improvement / Personal Development

Promote a strong “team” environment and a culture of continuous improvement throughout the department.
Promote effective and safe working practices that comply with the company’s safety and quality management systems.
Understand and be accountable for CSD targets and objectives
Understand and be accountable for agreeing and achieving personal objectives.
To be an effective team member and actively promote communication and information sharing within supply chain and across the wider Hydrasun.
Qualifications – Essential

Secondary School Education
Qualifications - Desirable

Further education – College/Apprenticeship and/or Vocational training in Sales and Customer Services
Qualification and / or training courses in selling techniques and methods.
A qualification in Basic Engineering Principles
NVQ level 3 in Customer Services
Experience - Essential

Previous experience in a similar Technical sales role.
Experience - Desirable

Experience with Instrumentation and Hydraulic Products

Experience with Fittings, Hoses, Valves and Flanges.
Skills and Behaviours - Essential

We are seeking a proactive and motivated individual with strong communication and interpersonal skills, capable of building positive relationships with customers, colleagues and stakeholders at all levels.

The successful candidate will be highly organised, detail-oriented and able to effectively manage competing priorities to meet deadlines. They will demonstrate a flexible, can-do attitude, take initiative in their day-to-day responsibilities and contribute positively as part of a collaborative team environment.

Strong IT skills, including proficiency in Microsoft Word, Excel and PowerPoint, are essential.

The role also requires the ability to negotiate effectively,…