Thornbury Castle Night Auditor Castle Reception DISCOVER

Position: Thornbury Castle Night Auditor  Castle Reception DISCOVER

Relais & Chateau at Thornbury Castle are seeking a Night Auditor (part time) to joinour professional and hardworking team. Someone who has the passion to deliver a truly memorable and impressive experience for guests. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5
* experiences.

About Us

Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.

Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people. 1 Michelin Key Hotel and 3AA Rosette Restaurant.

We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ensuring that guests are well looked after overnight.

• Engage in a handover process with the day staff at the beginning and end of shifts
• Close front gates at the end of the day and re-open them the next morning
• Conduct security checks around the hotel throughout the night, including walking around the property as well as monitoring security cameras
• Tidy and clean the guest areas
• Collect breakfast order sheets and send to F&B department
• Complete any guest requests such as shoe-shining and night menu orders
• Run end of day reports and distribute them to Heads of Department
• Prepare billing for guests due to check out
• Organise and prepare billing for any newspaper requests

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