Veterinary Receptionist

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our small and friendly practice in Thornbury. As a valued member of the reception team, you will be the first point of contact for pets and their owners.

The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, as well as having a love of animals.

We’re looking for a friendly, professional individual to join our team, where you’ll be the first point of contact for our clients and their beloved pets. Your role will involve greeting clients in a warm and courteous manner, booking, cancelling, and amending appointments, and handling queries efficiently—whether by phone, email, or face to face. You’ll also be advising clients on our preventative healthcare products, promoting our Pet Healthcare Plans and pet insurance, and dispensing medications and prescriptions as needed.

Additional responsibilities include taking payments, cashing up, and supporting the team with general administrative and reception duties to ensure the smooth running of the practice.

• Minimum of 1 year office-based experience
• Good level of education (min 5 GCSE Grade C+) upwards
• Reliable with excellent time management skills
• Professional and caring telephone manner
• Strong communication and interpersonal skills
• Excellent customer service skills
• Good working knowledge of MS Officeli>
  
  Good numeracy and literacy skills
• High attention to detail

This role covers 26 hours per week, working Mon & Tues 8 am – 2 pm Wed 1:30 pm – 7:30 pm and Fri 1:30 pm – 7:30 pm, with 1:4 weekends working 8 hours either a Saturday or Sunday.

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

£16,507.92 per year

• Entry level

• Full-time

• Health Care Provider

• Veterinary Services