Customer Care and Compliance Co-ordinator

This is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant.

This is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant.

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

• Be the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and outcomes.
• Support audits and reviews, ensuring processes and documentation are up to date.
• Prepare reports for management on customer care trends and compliance matters.
• Collaborate with sales and service teams to improve customer journeys and outcomes.

• Previous experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable.
• Strong communication and interpersonal skills, with the ability to handle sensitive issues professionally.
• Highly organised with strong attention to detail.
• Able to interpret and apply regulatory requirements in a practical business setting.
• Confident using IT systems and maintaining accurate records.
• A proactive team player with the ability to work independently.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.

We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.

• Discounts on servicing and repairs
• Training & Development
• Wellness programme