Aftersales Data & Recall Advisor

About the role… We currently have an opportunity in our modern and ever-expanding Head Office and are looking for candidates that are wanting to join the Stoneacre Family. The ideal candidate will be looking to enhance their career opportunities whilst we continue to grow over the next 5 years. Full training is given and it is not a requirement to have knowledge of cars.

The position is to work in our established team in our aftersales department and would ideally suit a candidate that's is wanting to learn about the motor trade whilst gaining the transferable skills required to build a strong career with Stoneacre. All whilst contributing towards making Stoneacre the Number One Motor Group . Do we have your interest…? We are big enough to matter but small enough to care.

Being a family business it's great to mix personally with Directors as well as fellow employees as we put ‘people' ahead in our business. Come and join us and enjoy… Industry leading competitive salary A flexible approach to working patterns A range of training and development programmes Industry leading career progression opportunities Contributory workplace pension scheme Long service reward Customer introduced reward Employee discounts Access to discounts on retailers, restaurants, holidays and much more Wellness programme Free onsite parking An average day as an Aftersales Data & Recall Advisor… Communicating with customers on a daily basis regarding outstanding recalls and making the required arrangements for these to be carried out ensuring the customers safety (minimum 3 days a week on the phone) Produce detailed reporting using manufacturer-based system and communicate findings to the senior management Carry out data cleansing task to ensure our customer CRM database is accurate and effective Working with colleagues to carry out detailed accurate reviews on our increasing site based to ensure best practice is adhered and produce accurate reporting for the senior management team/directors which allows improve customer satisfaction Following up customers after their visit to ensure the highest customer service was delivered.

Daily downloading of Customer Service Index from various car manufacturers' websites regarding Stoneacre performance / customer feedback and surveys. Importing information and producing Excel spreadsheets for analysis. Distribute reports to Branch Managers, Regional Managers and Directors. Responsible for the 'Motability' contract, downloading / collating and importing statistics. Training provided to audit branch procedures and processes to improve customer satisfaction. Key Competencies… Communication Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels.

Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques. Customer Focus Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.

Analytical Ability Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary. Effective Control Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy.

Takes appropriate action where there…