Service Account Manager

This range is provided by Murphy Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$80,000.00/yr - $/yr

Direct message the job poster from Murphy Company

Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring a Service Account Manager for our Service team, located in our Thornton, CO office.

Job Information

Job Title - Service Account Manager

Location
-Thornton, CO

About Murphy Company

Since 1907, Murphy Company has been a leading mechanical contractor in St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.

Job Summary

Obtain new and ongoing work for Murphy’s Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical/plumbing maintenance and repair services.

Duties & Essential Job Functions

Responsibilities include, but not limited to:

Create positive working relationships and maintain regular contact with assigned accounts and potential clients.

• Build partnering relationships with owners and owner’s representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Murphy’s overall business plan and market strategy.
• Identify customer’s operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Murphy’s capabilities and expertise and provide strategic technical solutions.
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
• Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and ‘close’ the sale.
• Assist with creating and making marketing presentations that showcase Murphy’s character, resources and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer’s scope of service.
• Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer’s scope of service prior to the start of each new maintenance contract.
• Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
• Act as the customer’s advocate when performance or billing issues arise.
• Monitor sales activities and adjust to market changes as necessary and as directed.
• Keep supervisor informed of progress, account status and new sales leads.
• Actively assist in the collection process for all assigned accounts.
• Attend and present at relevant trade shows.
• Promote Murphy’s various offerings where practicable. Communicate potential opportunities to supervisor.
• Perform additional assignments as requested/needed.

We Are Looking For Someone Like You

• Experience in related field with strong emphasis on business and marketing or an equivalent amount of technical training and practical experience, or,
• Minimum 2 years mechanical service, construction, or related experience.

Skills, Knowledge, Abilities & Experience

• Thorough understanding of Murphy’s policies, procedures and capabilities
• Outstanding team-building and leadership skills
• Excellent verbal and written communications skills
• Exceptional negotiation and persuasion skills
• Must project a professional image
• Must possess the desire and capabilities to effectively make “cold calls”
• Must be a self-starter, with ability to work well as part of a team and independently
• Ability to use time productively, maximize efficiency, and meet challenging work goals
• Able to demonstrate a commitment to accuracy and quality while meeting goals or deadlines
• Ability to take on additional responsibilities as needed as well as determine and manage priorities with minimal guidance
• Must possess and maintain an exceptional work ethic, uphold company values, and demand the highest standard of conduct from self and others
• Fluent in Microsoft applications and customer relationship management software
• Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Murphy’s partnering General Contractors, Owners, Customers, etc.

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Travel Requirements: