Team Lead, Customer Service​/HelpDesk

Job Title:

Team Lead

Reports to:

Club Manager

Status:
Full Time/Supervisor/Non-Exempt

Compensation: $18.00 per hour

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

• Assist in training and developing staff.
• Oversee member service ensuring all staff provide great customer experience.
• Handle front desk related tasks:
  Answering phone calls in a polite and friendly manner; taking info calls; assisting with member check-ins, sign-ups, cancellations, and updating member account information; meeting and providing gym tours for potential members; facilitating member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Manage marketing efforts; ensure team members are trained on current promotions.
• Order supplies, maintain inventory, and track reports as needed.

• Customer Service:
  Communicate and interact with customers, coworkers, and the public in a way that exceeds needs.
• Listening:
  Actively listen, empathize, and collaborate to solve problems.
• Problem Solving:
  Recognize, define, analyze, and develop alternative solutions; seek assistance as needed.
• Diplomacy:
  Demonstrate tact and skill in all interactions; use appropriate behavior and language.
• Communication:
  Maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Vision insurance

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Information Technology

Industries:
Wellness and Fitness Services

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.