Semiconductor Field Process Support Engineer

Forge Nano is seeking a Semiconductor Field Process Support Engineer to join our Semiconductor Service Team. Reporting to the Field Service Director, this customer-facing role combines semiconductor process engineering and field service support to install, optimize, and maintain Forge Nano's Atomic Layer Deposition (ALD) systems at semiconductor fabs, microelectronics facilities, and research sites.

The ideal candidate thrives in dynamic customer-facing environments, enjoys solving complex process and equipment challenges, and possesses strong technical knowledge of semiconductor thin-film deposition processes and equipment operation.

• Serve as the on-site process and technical expert for Forge Nano ALD systems at customer semiconductor and microelectronics facilities.
• Support process development, recipe optimization, film characterization, and troubleshooting for ALD deposition applications.
• Analyze process performance data and identify opportunities to improve film quality, throughput, yield, and system reliability.
• Collaborate with customers to resolve process-related challenges and support new application development efforts.

• Lead Site Acceptance Testing during tool installation.
• Troubleshoot and resolve both process and hardware-related issues on ALD systems in customer environments.
• Provide ongoing customer process support and equipment performance optimization.
• Partner with Engineering and Manufacturing teams to implement system upgrades, corrective actions, and continuous improvement initiatives.

• Train customer personnel on system operation, process fundamentals, and safety best practices.
• Develop strong customer relationships by providing professional, responsive, and technically sound support.
• Work closely with Forge Nano Engineering, R&D, Applications, and Service teams to improve product performance and customer success.
• Document customer interactions, troubleshooting activities, service reports, and process findings in accordance with company procedures.

• Record, analyze, and communicate process and equipment performance data to internal stakeholders.
• Support root‑cause investigations and corrective action efforts for process, hardware, and customer support issues.
• Identify opportunities to improve service procedures, process recipes, system reliability, and overall customer experience.
• Maintain compliance with applicable safety, quality, and cleanroom operating standards while working in both Forge Nano and customer facilities.

• Bachelor's degree in Chemical Engineering, Materials Science, Physics, Electrical Engineering, or a related technical discipline.
• Minimum of 3 years of experience in semiconductor process engineering, thin-film deposition, or related semiconductor manufacturing roles.
• Experience with ALD, CVD, PVD, or other advanced thin-film deposition technologies.
• Strong understanding of vacuum systems, gas delivery systems, semiconductor process controls, and equipment operation.
• Demonstrated ability to troubleshoot complex process and hardware issues in production or research environments.
• Strong interpersonal, written, and verbal communication skills with the ability to work effectively with customers and cross‑functional teams.
• Ability and willingness to travel domestically and internationally up to 50%.

• Hands-on experience with Atomic Layer Deposition (ALD) equipment, process development, and recipe optimization.
• Experience working in semiconductor fabrication facilities, cleanroom environments, or advanced materials research laboratories.
• Knowledge of Statistical Process Control (SPC), Design of Experiments (DOE), and process data analysis methodologies.
• Previous experience in field service, applications engineering, customer support, or equipment commissioning roles.
• Familiarity with semiconductor EHS requirements, cleanroom protocols, and industry best practices.

This position requires work at Forge Nano facilities, customer sites, and remote locations. Employees will regularly work in semiconductor clean rooms, laboratories, manufacturing environments, and technical facilities that may involve limited physical clearance and the handling of hazardous chemicals.

Appropriate personal protective equipment (PPE),…