Business Systems Analyst I​/II

About the Position

The Business Systems Analyst works hands‑on with City departments to understand business processes, gather and document requirements, and support technology solutions. This role blends business analysis, application support, reporting, and participation in system enhancement projects. Work may include direct collaboration with users, production system support, testing and documenting solutions. No two days are the same, and the role requires strong communication and problem‑solving skills!

The IT team partners with departments across the city to support and enhance the systems used to deliver public services. Team members collaborate closely with business units, project managers, and technical staff in a supportive, team‑oriented environment.

You are a self‑motivated, service‑oriented professional who enjoys working directly with users and systems. You communicate clearly, take initiative to learn, and balance independent work with collaboration. A strong interest in analyzing processes, improving systems, and supporting business operations will help you succeed in this role. We are looking forward to meeting the right candidate to join our professional and fun group to work with.

Under specified supervision, performs analytical and technical duties, business process analysis, and hands‑on technical support across City operations. Focuses on business process evaluation, application configuration, and system troubleshooting. Coordinates with end users, IT staff, vendors and other city departments to implement and maintain the City’s business systems.

Under immediate supervision, this is the entry‑level class in the Business Systems Analyst series. Incumbents entering the class have less technical job experience. Generally, work is observed and reviewed both during performance and completion. At this level, work is simple to moderately complex in nature.

Under general supervision, this is the journey‑level class in the Business Systems Analyst series. Incumbents assigned to this class are expected to perform the full range of work assigned to this class and to work with considerable independence and initiative. At this level work is more complex in nature.

• Collects and analyzes and documents business requirements to identify areas for efficiency gains, increase service offerings and meet organizational goals.
• Works and communicates effectively with business units to understand their operational objectives, responsibilities, processes, workflows, and aligns technology to fulfil those goals.
• Configures, tests, and maintains computer programs.
• Evaluates computer hardware and software applications to meet system functional specifications and resolve complex technical problems.
• Participates in IT projects to ensure business needs are met and assists project managers with tracking projects and ensuring user tasks are assigned.
• Provides reports, dashboards, data sets to support business analysis and decision making. Maintains production support for existing systems, including common desktop applications and in‑house developed application software.
• Serves as a liaison between the City business units and departments, Information Technology, external partners, and software providers on system enhancements, functionality options/enhancements, integrations, performance issues, and user experience improvements.
• Performs other duties as assigned.

• Bachelor’s degree in Information Systems, Business Administration, or related field.
• One year of experience in analyzing and evaluating business and/or operational processes, technology administration, fiscal administration, and customer management.
• Equivalent combinations of education and experience may be considered.

• Bachelor’s degree in Information Systems, Business Administration, or related field.
• Three years’ progressively responsible combined experience in analyzing and evaluating business and/or operational processes, project management, technology administration, fiscal…