Business Systems Analyst I​/II

About the Position

The Business Systems Analyst works hands‑on with city departments to understand business processes, gather and document requirements, and support technology solutions. This role blends business analysis, application support, reporting, and participation in system enhancement projects. Work may include direct collaboration with users, production system support, testing, and documenting solutions. No two days are the same, and the role requires strong communication and problem‑solving skills.

The IT team partners with departments across the city to support and enhance the systems used to deliver public services. Team members collaborate closely with business units, project managers, and technical staff in a supportive, team‑oriented environment.

You are a self‑motivated, service‑oriented professional who enjoys working directly with users and systems. You communicate clearly, take initiative to learn, and balance independent work with collaboration. A strong interest in analyzing processes, improving systems, and supporting business operations will help you succeed in this role.

• Collects and analyzes and documents business requirements, to identify areas for efficiency gains and increased service offerings, and to meet organizational goals.
• Works and communicates effectively with business units to understand their operational objectives, responsibilities, processes, workflows, and aligns technology to fulfill those goals.
• Configures, tests, and maintains computer programs.
• Evaluates computer hardware and software applications to meet system functional specifications and resolve complex technical problems.
• Participates in IT projects to ensure business needs are met, assisting project managers with tracking projects and ensuring user tasks are assigned.
• Provides reports, dashboards, data sets to support business analysis and decision making; maintains production support for existing systems, including common desktop applications and in‑house developed application software.
• Serves as a liaison between city business units and departments, Information Technology, external partners, and software providers on system enhancements, functionality options/enhancements, integrations, performance issues, and user experience improvements.
• Performs other duties as assigned.

• Education:
  
  Bachelor’s degree in Information Systems, Business Administration, or related field.
• Experience:
  
  One year of experience in analyzing and evaluating business and/or operational processes, technology administration, fiscal administration, and customer management. Equivalent combinations of education and experience may be considered.

• Education:
  
  Bachelor’s degree in Information Systems, Business Administration, or related field.
• Experience:
  
  Three years progressively responsible combined experience in analyzing and evaluating business and/or operational processes, project management, technology administration, fiscal administration, and customer management. Equivalent combinations of education and experience may be considered.

• May need the ability to travel to various locations in a timely manner as the job requires.

• Knowledge of the policies, procedures and goals of the City of Thornton and the department.
• Knowledge of the general operations of various City departments.
• Knowledge of City of Thornton purchasing policies, goals and procedures.
• Knowledge of the fundamental principles of business operations, including financial, human resource, legal, logistical management, information technology management, budgetary, and communication practices.
• Knowledge of operational practices and methodologies as they pertain to the daily functions and responsibilities of all areas of municipal government services and operations.
• Knowledge of the proper process to prepare flow charts and documentation of software products.
• Knowledge of business analysis and employee training.
• Knowledge of Structured Query Language (SQL) and database technologies, and…