Business Systems Analyst I​/II

About the Position

The Business Systems Analyst works hands‑on with City departments to understand business processes, gather and document requirements, and support technology solutions. This role blends business analysis, application support, reporting, and participation in system enhancement projects. Work may include direct collaboration with users, production system support, testing and documenting solutions. No two days are the same, and the role requires strong communication and problem‑solving skills.

The IT team partners with departments across the city to support and enhance the systems used to deliver public services. Team members collaborate closely with business units, project managers, and technical staff in a supportive, team‑oriented environment.

You are a self‑motivated, service‑oriented professional who enjoys working directly with users and systems. You communicate clearly, take initiative to learn, and balance independent work with collaboration. A strong interest in analyzing processes, improving systems, and supporting business operations will help you succeed in this role.

Under specified supervision, the analyst performs analytical and technical duties, business process analysis, and hands‑on technical support across City operations. Focuses on business process evaluation, application configuration, and system troubleshooting. Coordinates with end users, IT staff, vendors and other city departments to implement and maintain the City’s business systems.

• Collect, analyze and document business requirements to identify areas for efficiency gains and increase service offerings.
• Work and communicate effectively with business units to understand operational objectives, responsibilities, processes and workflows.
• Configure, test and maintain computer programs.
• Evaluate computer hardware and software applications to meet system functional specifications and resolve complex technical problems.
• Participate in IT projects to ensure business needs are met and assist project managers with tracking and user task assignment.
• Provide reports, dashboards and data sets to support business analysis and decision making.
• Maintain production support for existing systems, including common desktop applications and in‑house developed application software.
• Serve as a liaison between City business units and departments, IT, external partners and software providers on system enhancements, functionality options, integrations, performance issues and user experience improvements.
• Perform other duties as assigned.

Education:

• Bachelor’s degree in Information Systems, Business Administration, or related field.

Experience:

• One year of experience in analyzing and evaluating business and/or operational processes, technology administration, fiscal administration, and customer management.
• Equivalent combinations of education and experience may be considered.

Education:

• Bachelor’s degree in Information Systems, Business Administration, or related field.

Experience:

• Three years’ progressively responsible combined experience in analyzing and evaluating business and/or operational processes, project management, technology administration, fiscal administration, and customer management.
• Equivalent combinations of education and experience may be considered.

May require the ability to travel to various locations in a timely manner as the job requires.

• Knowledge of City policies, procedures and goals.
• Knowledge of general operations of various City departments.
• Knowledge of City purchasing policies, goals and procedures.
• Knowledge of fundamental principles of business operations.
• Knowledge of operational practices and methodologies in municipal government services.
• Knowledge of proper process to prepare flow charts and documentation of software products.
• Knowledge of business analysis and employee training.
• Knowledge of SQL and database technologies, and system workflow development.
• Skill in delivering high levels of interpersonal and organizational…