BAKERY/BAKER
Listed on 2025-12-31
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Baker – Kroger Mountain View Foods
Join to apply for the BAKERY/BAKER role at Kroger Mountain View Foods
.
4 days ago – Be among the first 25 applicants.
Job DescriptionCreate an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Prepare bakery items per customer requests using proper bakery equipment.
- Offer product samples to help customers discover new items.
- Inform customers of bakery specials.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Recommend bakery items to customers to ensure they get the products they want and need.
- Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare foods according to the food temperature logs and follow cooking instructions.
- Measure, prepare and mix ingredients according to recipe.
- Adequately prepare, package, label and inventory ingredients in merchandise.
- Check product quality to ensure freshness and review sell‑by dates.
- Properly use kitchen equipment such as stove, computerized scale, fryer, steamer, and robot coupe.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Understand the store’s layout and be able to locate products when requested by customers.
- Stay current with present, future, seasonal and special ads.
- Maintain an awareness of inventory/stocking conditions and note any discrepancies.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
- Reinforce safety programs by complying with safety procedures and flagging unsafe conditions.
- Practice preventive maintenance by inspecting equipment and notifying management of repair needs.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, including robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math.
- Current food handlers permit once employed.
- Bakery experience.
- Retail experience.
- Second language (speaking, reading and/or writing).
- Wide range of healthcare coverage (medical, dental, vision, prescription).
- Flexible scheduling, paid time off including holiday and sick pay.
- Emotional and financial support (free counseling, financial tools).
- Associate discounts on purchases, travel, technology, and more.
- Up to $21,000 in tuition reimbursement over your career.
- Career growth opportunities through training and career pathways.
We offer competitive benefits that promote physical, emotional and financial well‑being, including health care, retirement plans, paid time off, and opportunities for growth and community impact.
Apply now to become a valued member of our team. We look forward to getting to know you!
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