CSR) Customer Service Rep SG

525 - (CSR) Customer Service Rep SG1# 525 - (CSR) Customer Service Rep SG1

Store 525 - 3690 E 104th Ave (Jennys TSE) - Thornton, CO 80233## Overview Salary Range $17.00 - $18.50 Hourly Position Type Full-Time/Part-Time Job Shift Any Education  Level High School

Travel Percentage None Category Customer  Service## Description

Job Title:

Customer Service Representative Department:
Operations Hiring Range: $/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)
FLSA:
Non-exempt (eligible for overtime)
DOL Status:
Full-time and part-time available

Reports to:

Store Manager

Position Summary:

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Job Requirements , Functions, and Responsibilities:
* Provide exemplary, courteous customer service and handle complaints quickly and tactfully
* Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
* Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
* Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
* Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
* Maintain proper inventory levels and shift closeouts
* Perform duties with minimal supervision, may be required to work irregular work hours
* Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
* Comply with all company policies and procedures, including relevant governmental regulations
* Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Physical Requirements:

* Ability to stand and/or walk for an entire shift
* Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
* Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
* Ability to push and pull with arms up to a force of 20 lbs.
* Ability to bend at waist with some twisting up to 1 hour of shift
* Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Working Conditions:

* Employee performs approximately 95% of duties indoors
* Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer
* Work in small spaces at times; work independently
* Work with minimal direction and periodic supervision

Equipment, Tools, and Materials:
* CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
* Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
* Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents## Qualifications

Qualifications:

* High School diploma or GED (preferred)
* Experience working retail sales and customer service (preferred)
* Ability to work with tools/equipment and perform duties as described above
* Ability to work as scheduled and arrive on time
* Ability to communicate (orally and in writing) in English and engage in conversation
* Ability to work both independently and part of a team as necessary

Benefits:
* Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
* 401k with up to 3% company match
* Paid vacation and sick time
* Flexible scheduling
* Full-time and part-time positions
* Career growth (opportunity to become Lead Cashier or Assistant Manager)
This job description outlines the general qualifications and responsibilities of this…