Telecom Field Technician

TELECOM FIELD TECHNICIAN

Department:
Field Services

Reports To:

Director of ISP/Field Operations

The Telecom Field Technician will be based out of our Colorado market and will be responsible for providing on-site client installation, repairs, and maintenance of their equipment.

This position requires the individual to be prompt and reliable, have superior support skills and excellent communication. They should possess a demonstrated history of achieving high levels of client satisfaction and is motivated to provide superior service.

• Responsible for all network field activity on Vero Broadband network.
• Install and test new customer services in residential or business locations.
• Fiber splicing
• Troubleshoot and resolve network outages and issues.
• Perform job responsibilities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• Climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet.
• Read and interpret Network Diagrams and/or detailed instructions.
• Operate a company vehicle in accordance with safe driving practices.
• Work with Engineering, Technical Support, and Service Delivery to complete installations and service calls.
• Provide excellent customer service.

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting:
Safety and Security, Quality of work, and Results-Orientation.

• Experience with in installing & handling various fiber optic cable types including single mode & multimode.
• Willingness to work in confined spaces, if necessary.
• Keen attention to detail and adherence to established standards.
• Powerful sense of accountability for safety, quality, and productivity.
• Openness and availability to work flexible long hours, based on project requirements.
• Able to lift up to 50lbs and can carry a ladder.
• Must have a valid driver’s license with a clean driving record.

• Two (2) years Fiber Optic and Cat6 Cable Installation.
• Experience configuring wireless equipment such as Ubiquiti, Cambium and Nokia.

• This role requires extensive travel with the ability to travel to various locations to perform job duties. Travel schedules may be predictable or variable depending on the needs of the project and may take short trips, longer trips, or extended stays depending on the needs of the project. A company vehicle is provided.
• Must be authorized to work in the United States.
• Must be able to pass a background check and MVR screen.
• This is a nonexempt position.
• This is a full-time position.
• This is a staff position.
• This position is located in our Colorado market.
• The schedule for this position is variable and may require night or weekend availability as needed to fulfill the core duties of the role.
• This position requires the ability to work outdoors in various extreme weather conditions, such as extreme heat or cold, rain or snow.
• This position requires the ability to stand, walk, and climb on uneven surfaces and ladders for extended periods of time.
• This position requires the ability to lift and carry heavy equipment or materials, up to 50 lbs.
• This position requires the ability to operate heavy machinery, such as forklifts, aerial lifts, and telehandlers.
• This position requires the ability to wear personal protective equipment, such as hard hats, safety glasses and steel-toed boots.
• This position requires the ability to crouch and stand in defined positions in narrow spaces to operate machinery or manufacturing machines.

• Paid Life Insurance, medical plans, PTO, holidays.
• Dental and vision options.
• 401(k) with match.

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs,…