Field Service Technician - Distributor

Position: Field Service Technician - Distributor Opportunity
Distributor Opportunity:
This posting is provided as a service to an external independent ZEISS distributor. This is not an employment opportunity with Carl Zeiss AG or any other ZEISS company. Any offer of employment will be made by the distributor, which will serve as the employer of record and be solely responsible for all compensation, benefits, and employment policies. Carl Zeiss AG (including its subsidiaries and affiliates) is not the employer for this position and is not responsible for employment decisions or the terms and conditions of employment.

You agree that we may provide your application, including all information contained therein, to third parties for this purpose.

Location/Region:
This position requires residence in the Denver, Colorado area. Will be covering the Southwestern United States (CO, AZ, UT, NM, S. Wyoming, El Paso, TX, Las Vegas, NV)

Position Overview:

The Field Service Engineer is a customer-facing field service role responsible for the installation, maintenance, repair, diagnosis, and troubleshooting of complex automated electromechanical systems. Success in this position requires intermediate technical knowledge, a strong understanding of equipment theory and application, and the ability to work independently in customer environments while supporting an assigned account base and helping retain contract customers. The role also requires timely completion of preventive maintenance, accurate administrative follow-through, and effective coordination with customers, sales representatives, ZEISS technical support, and sales management to ensure responsive service and customer satisfaction.

Strong interpersonal and communication skills are essential, along with the ability to manage time effectively, prioritize service activities, escalate issues through the appropriate process, and collaborate across teams to resolve challenging technical concerns. Field Service Engineers are also expected to maintain required technical skill certifications by successfully completing ZEISS-offered training programs, including both in-person classroom instruction and online learning  this role, you will:

Provide industry-leading installation services for new equipment with an attention to detail, a high standard for system performance and a professional hand-off to the customer.

Independently troubleshoot and successfully diagnose issues on assigned equipment quickly and accurately so that a repair can happen within a single visit.

Confirm all SVOs (service visit operations) within 24 hours of finishing the work following all procedures and guidelines for spare parts and time allocations.

Provide accurate and detailed issue descriptions for billable quotations, as requested, within 24 hours.

Complete all PMs for contract customers within 90 days of SVO assignment using proper checklists and documentation which must be shared with the customer.

Escalate any unresolved issue using the appropriate process in a timely fashion to ensure customer satisfaction and rapid resolution.

Educate customers on possible upgrades and accessories to improve the capabilities of their equipment and pass on any and all leads to the proper channels.

Conduct special site or system environmental analysis tests as assigned by management.

Train customers on basic system operation and maintenance using established guidelines.

Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.

Successfully complete all assigned technical training to acquire thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to…