Service Technician

Description

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You’ll be the heart of the service department, using your technical expertise and problem‑solving skills to ensure vehicles are running smoothly and safely.

• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
• Repair and replace faulty components following service manuals and manufacturer specifications.
• Test repairs to ensure functionality and safety.
• Document all repairs and parts used on service orders.
• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
• Provide accurate estimates and timelines for repairs.
• Keep customers updated on service progress and address any concerns promptly.
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls.
• Proficient in using various diagnostic tools and automotive repair equipment.
• Maintain a clean and organized work area, adhering to safety protocols.
• May perform test drives to evaluate vehicle performance and diagnose issues.
• May research technical information and consult with colleagues or service manuals to solve complex problems.
• May recommend preventative maintenance services to customers.
• Contribute to a positive and efficient work environment within the service department.
• Other duties as assigned.

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self‑awareness, and integrity.
• Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience; completion of an automotive technician training program or equivalent experience preferred.
• Valid driver’s license with a clean driving record. Automotive Service Excellence (ASE) certifications is a strong plus.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem‑solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast‑paced environment.

• Career Path – learn and grow into different roles and take on new leadership responsibilities.
• Open Service Appointment Schedule – customers schedule service appointments at their convenience.
• Progressive pay plans: pay increases with tenure and completion of certifications.
• Paid manufacturer training to gain new certifications and advance your career.
• Competitive Compensation – salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

• Founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Hospitality company that sells cars, parts, and service.
• Team‑oriented culture: we want to be your favorite place to purchase, lease, or service a vehicle and to work.
• Leading in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover.
• Consistently ranked as one of the fastest‑growing dealership groups in the US by Automotive News.

Mid‑Senior level

Full‑time

Information Technology

Motor Vehicle Manufacturing