Loan Monitoring Manager

Anchor Loans is one of several operating companies owned by Pretium Partners (+$70B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.

Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.

The Loan Monitoring Manager leads a team of Loan Monitoring Associates responsible for payment collections, delinquency management, insurance monitoring, extension processing, and portfolio surveillance. This role is accountable for the accuracy, timeliness, and compliance of all servicing activities, and serves as the escalation point for complex borrower matters. The ideal candidate combines strong servicing and asset management expertise with a track record of developing people, improving processes, and delivering reliable portfolio-level reporting to management and investors.

• Manage, coach, and develop a team of Loan Monitoring Associates, including hiring, training, performance management, workload distribution, and quality review.

• Establish and monitor individual and team productivity standards, service-level targets, and accuracy benchmarks.

• Serve as the primary escalation point for complex or sensitive borrower inquiries, disputes, and payment service issues, ensuring timely investigation and resolution.

• Foster a positive, accountable team culture focused on customer experience, compliance, and continuous improvement.

• Oversee daily payment collections and delinquency management activities, ensuring Notice of Intent Due To Delinquency letters, and borrower outreach are executed accurately and in accordance with policy, procedure, and loan documents.

• Ensure billing statements and servicing notices across the portfolio remain compliant with company policy and applicable requirements; approve changes to billing and notice templates as needed.

• Oversee the extension workflow for the active portfolio, including pipeline tracking, agreement preparation and execution, and reporting on aging and status.

• Oversee borrower facing communication regarding insurance monitoring across all coverage types (hazard, flood, builders risk), including processing of cancellations and notices.

• Ensure servicing system data integrity, including complete and timely notes, status updates, and document tracking.

• Oversee the review and assessment of property inspections, including construction progress monitoring for loans without a holdback component, and ensure appropriate escalation of stalled or at-risk projects.

• Own the timeliness and quality of monthly loan and portfolio risk reporting for investors and senior management, and surface emerging risk trends before they escape.

• Partner with Asset Management leadership, Fund Control, and other departments on cross-functional initiatives, escalated files, and portfolio-level decisions.

• Develop, document, and maintain department policies, procedures, and training materials.

• Identify opportunities to streamline workflows, improve controls, and leverage servicing systems and technology to increase team efficiency and reduce risk.