Computer Systems Specialist - PC​/Apple

Computer Systems Specialist I - PC/Apple

Position Category: Staff (Non-Exempt)

FLSA: Non-exempt

FTE: 1.0

Location: Thousand Oaks

University Background: The mission of California Lutheran University is to educate leaders for a global society who are strong in character and judgment, confident in their identity and vocation, and committed to service and justice. Founded in 1959 in beautiful Ventura County, the university has an enrollment of about 4,000 undergraduate and graduate students who come from across the nation and around the world from a diversity of backgrounds, cultures and faiths.

As a federally recognized Hispanic-Serving Institution, Cal Lutheran is looking for candidates with a dedication to and success in working in diverse communities. The university is committed to an inclusive learning and work environment that values individual differences and respects each person's dignity.

Basic Function: Under the supervision of the IT Service Desk Manager, the Computer Systems Specialist I will apply knowledge and skills to install, maintain, troubleshoot and repair computer hardware, software and networks for the students, employees and affiliates of California Lutheran University according to established policies and procedures.

• Maintains, installs and troubleshoots Macintosh/Windows computer hardware/software using standard policies and procedures, including but not limited to computer operating systems, business productivity suites, instructional aide, email and computer management applications.
• Maintains, installs, upgrades, and troubleshoots computer hardware, peripherals and network-related infrastructure; corrects hardware-related issues through repair or replacement, and working with vendors.
• Compiles, writes, and maintains written documentation of computer configurations and ensures adherence to minimum hardware/software requirements.
• Assists with research and implementation of computer hardware and software; maintains awareness of technological advances and knowledge of current hardware, software and network technologies.
• Provides information and responds to service calls; addresses questions and concerns by faculty, staff, and other constituents related to computer hardware, software, and networks; reports and maintains work orders in the electronic database.
• Detect and remove viruses, adware, spyware, and other malicious software using antivirus and other removal software.
• Maintain and audit an inventory of computer software and hardware owned by the university.
• Serves as a technical resource to management, staff, and faculty on network and computer systems; cybersecurity, provides instruction, guidance and support to users in the proper use of business and administrative software packages.
• Administers, maintains troubleshoots servers and related services as required.
• Assists in special IT projects as assigned.
• Performs other duties as assigned.

E=Essential Duties

Hardware, software, operating systems and networking protocols

• Intermediate knowledge of Microsoft Windows 7/8/10/11
• Intermediate knowledge of Apple OS 10.5 and newer
• Beginning to knowledge of any flavor of Linux/Unix

• Microsoft Office Suite - Office 365
• Email clients (Outlook, Mac, Mail, Thunderbird)
• Desktop imaging software (Smart Deploy, MDT, SCCM, Jamf Cloud)
• Computer hardware and peripherals
• Hard disk, Optical Drive, Memory, Power Supply and other computer components
• Printers and scanners
• Various input devices such as barcode scanners and drawing devices
• Proper techniques for maintaining an inventory of hardware
• Computer networks
• Windows and Apple networking
• TCP/IP, SMB, IGMP, POP and SMTP Protocols
• Ethernet media
• Network topology
• Local and Wide area networks
• Wireless networks and related protocols

• Effectively communicate technical issues in a technical and nontechnical manner.
• Identify issues, evaluate, and execute a plan to resolve technical issues related to computer software, hardware, and networks.
• Perform related tasks for issue resolution over the phone and in person.
• Work independently with little direction and meet scheduled project timelines.
• Serve as a technical liaison to users in an effort to identify needs and resolve technical issues.
• Read and interpret technical manuals and documentation through written and verbal communication.
• Establish, maintain and strengthen cooperative and effective working relationships with colleagues and clients.
• Prioritize and manage workload assigned.
• Manage workload effectively under stress.
• Perform specialized duties in the technical field.
• Work flexible hours including occasional night and weekends.
• Operate a vehicle to conduct work.

Any combination equivalent to: two years of college-level course work in microcomputers, networking applications and systems, computer science, management information systems, information systems, or closely related field and one year of increasingly responsible experience in microcomputer, network, hardware, and…