Executive Director, Customer Analytics

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Executive Director, Customer Analytics ld and lead a highly analytical team to deliver actionable insights enabling Amgen brands to serve more patients. Oversee secondary and subnational analytics, including strategic targeting, specialty pharmacy/PSP analytics, and reporting across the US organization. Partner with senior leaders to drive evidence-based decision making and maximize business impact.

• Lead teams of secondary analysts to deliver actionable insights for the Amgen US portfolio
• Partner with senior business leaders to understand and influence strategic imperatives related to secondary/subnational research and analytics, acting as a thought partner and encouraging evidence-based decision making
• Serve as advisor to US leadership by providing unbiased recommendations and trade-off considerations
• Align team members and allocate resources to reflect business priorities, develop clear action plans, and gain alignment across the organization
• Instill a strong commitment to quality and standards in analytical frameworks and presentations; ensure final products are well vetted and reliable
• Ensure analytics teams have a deep understanding of the business, including the therapeutic area and market dynamics
• Provide thought leadership and adopt best practices, incorporating new methods and tools as appropriate
• Solve a variety of structured and unstructured problems using relevant analytical approaches
• Encourage best practice sharing for analytics across Amgen’s portfolio
• Help build analytics as a competitive advantage, including developing team members and creating clear career paths
• Lead strategic special projects to shape and drive the organization
• Collaborate across the organization with cross‑functional partners and adopt an enterprise mindset to deliver high‑value impact
• Deliver effective and efficient reporting solutions for the field, brand, and other parts of the organization

• Basic Qualifications:
  • Doctorate degree and 6 years of experience in successfully applied analytics in the biotech/pharmaceutical industry OR
  • Master’s degree and 10 years of experience in successfully applied analytics in the biotech/pharmaceutical industry OR
  • Bachelor’s degree and 12 years of experience in successfully applied analytics in the biotech/pharmaceutical industry AND
  • 6 years of managerial experience directly managing people and/or leadership experience leading teams, brands, projects, programs or directing the allocation of resources
• Preferred Qualifications:
  • Executive presence to establish credibility with SVP/EVP level staff
  • Leadership experience in building high-performing teams and delivering results
  • Strategic thinking across geographies and stages of development
  • Experience managing multiple senior stakeholders and allocating resources for maximum impact
  • Business acumen for pharmaceutical markets
  • Partner with leaders to deliver high-quality predictions guiding strategic decisions
  • Strong oral/written/presentation skills for senior audiences
  • Knowledge of descriptive and predictive analytics in biopharma
  • Identify how shifts in customer or competitor behavior may impact tactics and brand performance
  • Experience managing outside analytics vendors
  • Align teams to best practices and champion innovative methodologies

• Analytical leadership
• Strategic thinking
• Stakeholder management
• Data analytics (descriptive and predictive)
• Team development and coaching
• Communication of complex concepts to senior management

• Doctorate, Master’s, or Bachelor’s degree in a relevant field (as required by Basic Qualifications)

• None beyond stated qualifications