Claims Investigator - Part-Time

Claims Investigator - Part-Time

Join Command Investigations as a Claims Investigator and become part of a dynamic team. This role is ideal for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.

At Command Investigations, we invest in YOU! We know together we can lead with excellence to provide top-tier service with integrity that drives results.

Pay: $28.00 – $32.00 per hour

Schedule: Part-time, on-call. Hours and case assignments are variable; we distribute available cases fairly.

• Accrued Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) Plan
• Employee Referral Program

Conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.

• Investigate insurance claims including workers’ compensation, general liability, auto, and property cases
• Obtain in-person recorded statements from claimants, witnesses, and involved parties
• Capture detailed scene photographs to support investigative findings
• Prepare comprehensive, factual, and well-organized investigative reports within required deadlines
• Review case materials and identify inconsistencies or areas requiring further inquiry
• Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met
• Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards
• Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates
• Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy

Special

Note:

This role requires you to supply your own equipment, including but not limited to a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.

• Exceptional attention to detail and accuracy
• Strong work ethic with a willingness to learn and adapt
• Team-oriented mindset and open-minded attitude
• Ability to thrive in a focused, detail-driven, and repetitive environment
• Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook
• Excellent written and verbal communication skills

• 3-5 years of experience required
• Prior experience with multi-line investigations strongly preferred
• Reside within a 60-mile radius of the posted location required
• Multilingual is a plus
• High school diploma or equivalent required
• College degree strongly preferred
• Proficient reading skills and ability to follow directions required
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required
• Flexible to work overtime preferred
• Regular, predictable, and full attendance, as assigned, is an essential function of the job
• Willingness to work the required schedule
• Complete a Command Investigations, LLC employment application and submit pre-employment tasks as required for employment

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remember and understand certain instructions, guidelines, or other information
• Lift up to 25 lbs (11.34 kg) on occasion
• Sit, stand, and/or walk for long periods at a time
• Enter text or data into a computer or other machine by means of a traditional keyboard
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Hear, understand, and distinguish speech and surrounding sounds such as traffic, environmental noises, or standard office activity

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry.

With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Command Investigations, LLC is an Equal Opportunity Employer.