Administrative Assistant

Overview

Day to day responsibility for the running of the contract in a customer service capacity. Meet the customer’s operational requirements. Ensure deliveries are made on time in full. First line support for customer and DSV to ensure that all issues are proactively handled. Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.

Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

• Previous experience of working in a Customer Service role
• An understanding of warehouse and logistic operations.
• Good communication skills
• Good organisation skills and effective time management
• Excellent attention to detail
• IT Literate in Microsoft Office
• Ability to problem solve
• Understanding of Cargo Write is desired, however training can be given.