Operations Manager

Responsibilities

• Lead all warehouse operations, including inbound, outbound, and reverse logistics.
• Ensure full compliance with Health & Safety and Group Audit standards.
• Control operational costs in line with budget and forecasts.
• Review weekly operational reports, investigate variances, and drive corrective actions.
• Plan resource levels to meet seasonal and volume fluctuations.
• Support recruitment and retention of warehouse staff.
• Mentor and develop team leaders, providing clear feedback and support.
• Ensure strong adherence to WMS processes.
• Handle employee relations and disciplinary matters in line with company policy.
• Build strong relationships with retail partners and internal stakeholders.
• Communicate business priorities clearly to warehouse teams.
• Lead continuous improvement initiatives to boost efficiency and performance.
• Inspire, manage, and develop warehouse leaders to achieve operational targets.
• Set clear KPIs and regularly review performance.
• Drive a positive, high‑performance culture through effective communication and leadership.
• Implement departmental policies and procedures to ensure safe and efficient operations.

• Proven senior management experience within a warehouse or logistics environment.
• Strong financial, analytical, and cost‑management skills.
• Excellent communication and influencing abilities.
• Deep understanding of warehouse processes and WMS systems.
• A track record of developing high‑performing teams.
• Confident decision‑maker with exceptional attention to detail.
• Strong IT skills, especially with spreadsheets, databases, and warehouse systems.