Information Technology Support Engineer

Main Responsibilities

End user device management:

- Address hardware, operating system & software issues of computer systems.
- Office applications, basic business tools, authentication via active directory
- Network configuration management (LAN, Internet, VPN)
- Client-side security configurations (Firewall, Antivirus, DLP, VPN)
- Peripherals (printers, scanners) configurations support
- Scheduled proactive activities and patching support
- Client-side backup configurations support
- O/S support Windows (Specially Windows 10 & 11)
- Antivirus Management
- Infrastructure Application (O365 & Google workspace)- client-side support (Email, Office)

General Responsibilities:

- Maintain definitive library for OS, Applications, product guides, device firmware etc.
- Maintain and update configuration documents
- Maintain assets and software license/subscriptions
- Vendor co-ordination and support
- Maintain SLAs and do timely escalations.
- Report all incident/service/change requests in helpdesk tool.
- Provide after hour support in case of emergencies and occasional weekend maintenance.

Co-ordination with Remote Team and provide onsite support for:

- Physical & virtual server administration and scheduled activities
- Storage & backup management
- Firewall, IPsec & SSL VPN management
- Switching & wireless infrastructure.

Skills:

- Excellent troubleshooting skills
- 1-2 years of total Proven experience as computer technician or similar role
- Exceptional organizing and time-management skills
- Very good communication abilities
- Windows 10 & 11 operating system management skills
- LAN – Wired & Wireless network management.
- Reporting