Catering​/Social Media Manager Intern

This opportunity is proudly supported by Northern Ontario Heritage Fund Corporation and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here:

• Support the management team in the day-to-day operation and continued growth of the company.
• Gain hands-on experience in retail management, catering, marketing, business development, and strategic planning.
• Assist in developing systems, policies, and procedures to improve business efficiency and customer service.
• Support the expansion of lunch catering, supper takeout, and other new business opportunities.
• Work closely with management and staff to identify operational challenges and opportunities for improvement.

• Assist with the development and implementation of company policies and procedures.
• Support strategic planning and long-term business development initiatives.
• Identify opportunities to improve sales, profitability, customer service, and operational efficiency.
• Assist with developing new products, services, and revenue opportunities.
• Help monitor business performance and identify areas requiring improvement.
• Assist management with special projects and business expansion initiatives.

• Assist with the launch and development of expanded catering services.
• Coordinate catering orders from initial customer inquiry through completion.
• Assist with menu development, pricing, packaging, and presentation.
• Communicate with customers regarding catering requirements, custom orders, and event details.
• Coordinate with kitchen, bakery, and retail staff to ensure catering orders are completed accurately and on time.
• Assist with developing systems and procedures to improve catering efficiency.
• Support the growth of both lunch and supper catering programs.

• Assist with day-to-day retail operations and customer service.
• Support retail staff and help ensure company standards are consistently maintained.
• Assist with merchandising, product presentation, inventory organization, and store appearance.
• Help identify opportunities to improve the customer experience.
• Assist with scheduling, workflow planning, and operational organization as required.
• Provide support during busy periods and assist staff with customer-facing duties.

• Assist with the development and implementation of marketing strategies.
• Support social media planning, content creation, photography, and promotional campaigns.
• Help promote new products, catering services, seasonal offerings, and special events.
• Assist with website content and promotional material.
• Monitor customer engagement and help identify effective marketing opportunities.
• Assist in maintaining a consistent brand image across company locations and platforms.

• Review existing procedures and identify opportunities for improvement.
• Assist in creating written policies, procedures, checklists, and operational guidelines.
• Help implement standardized processes across retail and catering operations.
• Assist with improving communication between management, production, retail, and catering teams.
• Track results and provide recommendations for further improvements.

• Provide professional and friendly customer service.
• Respond to customer inquiries regarding products, catering, and custom orders.
• Assist with resolving customer concerns and finding appropriate solutions.
• Build positive relationships with customers and identify opportunities to increase customer satisfaction and sales.

• Participate in management meetings and business planning discussions.
• Develop leadership, communication, organizational, and problem-solving skills.
• Receive mentorship and hands-on training from experienced management.
• Gain practical experience in multiple areas of business operations.
• Take on increasing responsibility as knowledge and skills develop.

• Strong communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Interest in business management, retail, catering, marketing, or entrepreneurship.
• Ability to work independently while also working effectively as part of a team.
• Strong problem-solving and decision-making skills.
• Comfortable working in a fast-paced customer-service environment.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with computers,…