AVP, Strategy & Transformation

Shape the future of Insurance Operations by turning strategy into action. As AVP, Strategy and Transformation , you will lead the development and execution of the Insurance Operations strategy and provide focused oversight of its highest-priority transformation initiatives—connecting strategic direction, integrated planning, governance, performance insights and change leadership to deliver measurable business outcomes.

Reporting to the VP, Insurance Operations, you will serve as a trusted strategic partner to the leadership team, creating a clear line of sight from enterprise priorities to the Insurance Operations roadmap. You will enable disciplined execution across a focused portfolio of critical initiatives by aligning priorities, strengthening governance, surfacing risks and decisions, and helping leaders realize intended benefits—while initiative sponsors and delivery teams retain operational ownership.

• Partner with the VP and leadership team to define and refresh the Insurance Operations strategy, annual priorities and multi-year roadmap in alignment with divisional and enterprise direction.
• Lead integrated business planning and strategic prioritization, aligning enterprise objectives, operational priorities, investments and transformation roadmaps.
• Translate strategic priorities into executable plans with clear outcomes, accountabilities, milestones, performance measures and decision points.
• Oversee a focused portfolio of high-priority transformation initiatives, partnering with business and delivery leaders to validate scope, business cases, dependencies and benefit‑realization plans.
• Maintain an enterprise view of portfolio health, identifying cross‑initiative risks, capacity constraints and opportunities for timely escalation, reprioritization and corrective action.
• Anticipate execution challenges, monitor customer, operational, technology, regulatory and industry trends, and provide evidence‑based advice to senior leaders.
• Drive change leadership and stakeholder alignment across functions, geographies and value streams, ensuring strategic narratives and executive communications are clear, consistent and decision oriented.
• Lead and develop a high‑performing strategy and transformation team, clarifying decision rights and fostering accountability, collaboration, inclusion, constructive challenge and continuous improvement.
• Own the Insurance Operations strategy and integrated transformation roadmap, including governance, reporting expectations and performance measures, subject to approval by the VP and applicable governance bodies.
• Recommend priorities, sequencing, resource trade‑offs and corrective actions; elevate decisions beyond delegated authority and lead approved direct reports through objective setting, coaching, development and performance management.

• Bachelor’s degree in business, strategy, finance, operations or a related discipline; an advanced degree or equivalent experience is an asset.
• Significant senior‑level experience in strategy, transformation, operations or consulting within a large, complex organization.
• Proven ability to translate enterprise strategy into executable road maps, strong governance, measurable outcomes and sustained business benefits.
• Demonstrated success leading complex, cross‑functional initiatives, influencing senior stakeholders and driving alignment without direct authority.
• Strong business and financial acumen, executive communication skills, sound judgement and the ability to simplify complexity, manage risk and make decisions through ambiguity.
• Strategic, results‑oriented and inclusive leader with strong change agility, constructive problem‑solving and talent development capabilities; knowledge of…