Customer Service Specialist

Position: Customer Service Specialist City
Step into a pivotal role as a Customer Service Specialist with the City of Thunder Bay. Drive front-line support and operational excellence across multiple service platforms.

As a Senior Customer Service Representative, you will deliver in-person, call center, and digital support while mentoring your team. This position emphasizes problem resolution, record management, and handling cash activities to enhance municipal service delivery. Be part of a respectful and customer-focused environment.

Key Responsibilities:

• Ensure accuracy in cash management and daily reconciliation

• Mentor Customer Service Representatives and establish standards

• Maintain secure records management protocols

• Serve customers through various communication channels

• Create and monitor service requests effectively

Requirements:

• Minimum of one year relevant post-secondary education

• Two years experience in customer service settings

• Excellent verbal and written communication abilities

• Proficient in managing confidential information

• Strong skills in organization and time management

Contribute significantly to community interactions and service improvement initiatives in Thunder Bay.
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