Inside Sales & Customer Support

Position: Inside Sales & Customer Support Role
Join Wajax this summer as an Inside Sales and Customer Support specialist in Thunder Bay, Ontario. Play a key role in customer satisfaction, up-selling products, and maintaining vital client information.

The Inside Sales and Customer Support role at Wajax is crucial for ensuring an exceptional buying experience. You will leverage Wajax's CRM to maintain client details, respond to customer requests efficiently, and manage the shipping and receiving functions. You'll work towards exceeding customer expectations and upselling relevant products.

Key Responsibilities:

• Develop and manage client information in Wajax's CRM

• Ensure high customer satisfaction through service excellence

• Recommend products based on customer requirements

• Oversee shipping and receiving tasks

• Provide timely responses to customer inquiries via phone, fax, or email

Requirements:

• Technical or industrial-related diploma preferred

• Familiarity with Microsoft Office and CRM systems

• Results-oriented with a proactive approach to service

• Strong organizational and planning skills

• Good teamwork abilities

Excel in customer engagement and product support as part of Wajax's commitment to excellence.
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