Bilingual Customer Experience Specialist

Become a Bilingual Customer Experience Specialist at Air Canada in Thunder Bay, ON. This part-time role requires expertise in customer service and a passion for working with travelers at the airport.

At Air Canada, you will serve as a key member of the team, helping ensure safe and timely departures for passengers at the Thunder Bay Airport. Your day-to-day tasks will include checking in passengers, issuing boarding passes, and assisting those requiring special support. You'll actively engage with travelers to deliver exceptional service throughout their journey.

Key Responsibilities:

• Conduct passenger check-in and issue boarding passes

• Provide information on flight schedules and updates

• Assist customers needing special help during their travel

• Move actively throughout the airport to manage tasks

• Ensure timely transport to gates and baggage claims

Requirements:

• Pass a five to seven weeks paid training program

• Availability for rotating shifts, including weekends

• Previous customer service experience

• Strong problem-solving and communication skills

• Must comply with security clearances

Support travelers and enhance their airport experience as a part of Air Canada's dedicated team in Thunder Bay.
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