French-Speaking Customer Care Rep

Elevate community support with Service Ontario as a Customer Care Representative in Thunder Bay. Utilize your advanced French skills to assist customers with essential government services.

Join Service Ontario's dedicated team in Thunder Bay, contributing to impactful public service delivery. In this permanent position, you'll engage with the public by providing accurate information about government programs. Through structured training, you will develop customer service skills in a collaborative environment, addressing various inquiries effectively.

Key Responsibilities:

• Deliver information to the public via phone, email, and online

• Explain policies and program requirements to clients

• Resolve customer issues and direct them for further support

• Maintain precise records and electronic databases

• Prepare reports and other business documents

Requirements:

• Advanced oral French language skills

• Experience in high-volume customer service settings

• Excellent communication abilities, both verbal and written

• Strong problem-solving and analytical skills

• Proficiency with common computer applications

Bring your customer care expertise and bilingual skills to empower the community with Service Ontario in Thunder Bay.
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