Customer Focused Member Representative

Elevate member experiences with Northern Credit Union as a Member Representative in Thunder Bay. Support members with tailored banking solutions and transaction processing to enhance financial journeys.

Northern Credit Union is seeking a casual Member Representative for its Thunder Bay location. This role requires effective collaboration with branch teams while addressing member inquiries and guiding them through various products and services. Candidates should bring a commitment to excellence and possess sales experience to meet and exceed member expectations.

Key Responsibilities:

• Address member inquiries with professionalism and care

• Analyze individual needs to recommend suitable services

• Assist in processing financial transactions efficiently

• Collaborate with the branch team to enhance service delivery

• Continuously strive to exceed personal and team goals

Requirements:

• High school diploma and banking customer service experience

• Minimum one year in a sales role

• Knowledge of Credit Union products and systems

• Proficient in Microsoft Word, Excel, and Outlook

• Effective communication skills both orally and in writing

Become a key part of the Northern Credit Union team, driving exceptional service and member satisfaction in Thunder Bay.