Integration Rhapsody Administrator​/Support Lead

Canada: (Remote/Hybrid)

Seeking an experienced Integration Rhapsody Administrator to support and maintain healthcare integrations across enterprise clinical and operational systems. The role involves administration, monitoring, troubleshooting, deployment, and support of interfaces using Rhapsody Integration Engine in a 24x7 healthcare environment.

• Administer and support Rhapsody Integration Engine environments
• Monitor interface queues, logs, alerts, and system performance
• Troubleshoot HL7, API, Java-based, file-based, and web service integrations
• Support production incidents and perform root cause analysis
• Develop/support Java utilities, scripts, and integration components as needed
• Coordinate with application teams, vendors, and offshore support teams
• Deploy and migrate interfaces across Dev/Test/Prod environments
• Maintain interface documentation and operational runbooks
• Participate in on-call support rotation

• 6+ years of experience in healthcare integration support
• Strong hands‑on experience with Rhapsody Integration Engine
• Robust Java development/support experience
• Experience supporting:
  Epic, Oracle Health Cerner, MEDITECH
• Robust HL7 v2.x knowledge (ADT, ORM, ORU, SIU)
• Experience with REST/SOAP APIs, FHIR, TCP/IP, MLLP, SFTP
• SQL and basic Linux/Windows administration knowledge
• Experience with Service Now/Jira ticketing systems

• Healthcare provider or hospital environment experience
• Knowledge of Cloverleaf or Mirth is a plus
• ITIL process understanding
• Robust communication and client‑facing skills

• Production support mindset
• Strong troubleshooting and analytical skills
• Ability to work in fast‑paced healthcare operations
• Excellent coordination with onshore/offshore teams