Field Service Manager

Lead customer support initiatives as the Field Service Manager at Metso in Canada. You're at the forefront of ensuring operational excellence in key technologies.

As a key leader in the North and Central America Services team, you will manage field service professionals focused on customer service and technical support. This role emphasizes safe execution of maintenance and installation tasks while collaborating with sales and engineering for efficient service delivery.

Key Responsibilities:

• Drive team development and performance evaluation

• Ensure effective field service activities execution

• Collaborate with HSE for workplace safety

• Act as primary escalation for customer service issues

• Manage metrics on utilization and customer satisfaction

Requirements:

• Fluent in both English and French

• Background in mechanical or mining disciplines preferred

• At least 10 years in field service or maintenance roles

• Demonstrated leadership in fast-paced environments

• Mechanical aptitude to interpret technical documentation

Make a significant impact on customer operations through your leadership at Metso.