Line Crisis Worker - Temporary

Position Title:

Helpline Crisis Worker (Temporary Full Time Contract)

Hours of work: 40 hours per week, Monday - Friday (rotating shifts)

Salary: $23.41/hr

Contract End Date:
April 30, 2027

The Helpline Crisis Worker is responsible to deliver the help line service, in multiple Indigenous languages, English or French, addressing the needs of Anishnabe women, who experienced violence, in Ontario within an Anishinabe Health and Wellness Framework.

To work from a holistic perspective, utilizing the teachings of the medicine wheel and Seven Grandfather Teachings.

To take personal responsibility to increase sensitivity, awareness and implementation of Beendigen’s cultural teachings and organizational practices in both professional conduct and work‑related deliverables.

To provide emotional and crisis support/intervention, safety planning, information and referrals to Anishinabe women to assess their situation, particularly with reference to their safety.

To provide services described in Ojibway, Oji‑Cree, Cree or other Indigenous languages individually or through agency approved translation service provider.

To provide information and assistance in naming appropriate strategies.

To provide information and referral to appropriate community resources.

To provide reliable and accurate information and services referral to Anishinabe women fleeing violent relationships.

To provide information, support and assistance to friends, families, neighbours of vulnerable Anishinabe women, service providers and other professionals in contact with vulnerable women.

To maintain records of all calls according to the format and guidelines set out by the Help Line.

To operate in an unbiased, woman‑positive, and non‑judgmental manner, consistent with the philosophy of the service.

To keep up to date with necessary information in order to accurately assess a caller’s situation and to determine appropriate community resources.

To keep up to date with professional development in order to understand the continuing emergence of new issues and acquire more in‑depth information in the whole field of violence against women.

To attend all mandatory training within the Help Line’s internal training series as per agency policy.

To access necessary services on behalf of callers in cases of emergency and/or situation where callers are not able to do so themselves, while respecting confidentiality.

To maintain cleanliness of the Talk4

Healing work area and perform light cleaning when the Cleaner is unable to do so.

To maintain records of all calls according to the format and guidelines set out by the Anishinabe Women’s Helpline.

To maintain co‑operative working relationships and participates in the general operation of the agency.

To utilize downtime in an effective manner i.e.; debriefing, grounding, reading relevant materials, and reading agency communication tools.

As required by section 72(1,2, &
3), of the Child and Family Services Act, to report all cases of suspected child abuse, or a child that is need of protection directly to the appropriate child protection agency, following the procedures established by the Anishinabe Women’s Helpline.

To ensure Health and Safety compliance in the workplace by following policies, procedures and best practices and reporting any unsafe environments.

To participate as a team member in achieving the goals and objectives of the Organization.

To follows confidential handling of client information as dictated by Privacy Legislation.

To constructively participate in staff meetings, seminars and training sessions as required.

To adhere to all policies and procedures and ensure adherence to program best practices.

To take personal responsibility to increase sensitivity,…