Team Leader, Management

Join to apply for the Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.

You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office growth objectives. We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager to lead and develop tax office associates, deliver an outstanding client experience, and help achieve office growth objectives.
• Be a knowledgeable resource on tax topics and products for associates.
• Lead daily team meetings, create associate work schedules, ensure accurate timekeeping and overtime management, and ensure deadlines are met with attention to quality standards, priorities, and goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Coordinate with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Assist in recruiting and interviewing candidates for tax office associate positions; serve as point of contact for onsite escalated client service concerns.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.

• Prior experience working in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Passionate, determined and resilient with a customer-centric mindset.
• Able to work a flexible work schedule and adapt to business needs.
• High school diploma or equivalent or higher.

At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Better You wellbeing program to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan
• More information at

We remain committed to building a connected culture — one in which trust, care, and connections shape how we work together as we create…