Administration Officer; Vaccination Service

Hours of Work

• 28.8 hours per week
• Worked across 4 days, Monday to Friday
• Shifts are usually 7.2 hours per day
• Shift times may vary between 08:00 and 18:00, depending on service needs
• Flexibility is required to support the effective delivery of the vaccination programme

As an Administration Officer, you will provide comprehensive clerical and administrative support to the Vaccination Team. You will often be the first point of contact for enquiries and will play an important role in ensuring services operate efficiently, accurately and in line with NHS Highland policies.

You will be required to work flexibly across different locations in Caithness and Sutherland and provide occasional cover for colleagues.

• Acting as the first point of contact for telephone, email and face‑to‑face enquiries
• Providing general administrative support to the Vaccination Team
• Managing confidential information in line with GDPR and NHS Highland policies
• Producing correspondence, reports and maintaining accurate records
• Organising meetings, taking minutes and following up actions
• Maintaining databases and undertaking data entry and reporting tasks
• Supporting payroll and other time‑sensitive administrative processes
• Ordering and maintaining office and clinical supplies
• Providing cross‑cover for colleagues and mentoring new or less experienced staff
• Working autonomously, prioritising workload and escalating issues appropriately

• Experience in an administrative or clerical role
• Good IT skills, including Microsoft 365 applications
• Ability to work independently and prioritise competing demands
• Strong communication and organisational skills
• Willingness to work flexibly across locations
• Valid UK driving licence

• Experience working within the NHS or a healthcare setting
• Knowledge of healthcare terminology (training can be provided)
• SCQF Level 6 qualification in an administrative subject, or equivalent experience

• Play a vital role in supporting community vaccination services
• NHS pension scheme and generous annual leave entitlement
• Access to training, development and career progression opportunities

Supportive team environment within a valued local service.

Informal enquiries can be made to Barry Cowell, Operation Lead - Caithness and Sutherland Vaccination Team, ellt.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.