Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Thurso

Santander

Join our community as a Customer Experience Advisor at Santander in Thurso. You’ll be the friendly face and voice of Santander, helping customers with transactions, technology, and protecting against fraud. You’ll be part of a close-knit team, supporting each other in a busy, varied environment.

In this role, you will:

What you’ll bring:

• Proven ability to deliver outstanding customer service, face-to-face or via telephony.
• Effective communication skills to understand customer needs.

Desirable qualities include:

• A desire to go above and beyond for customers.
• Strong team working skills and a flexible approach.
• Openness to a variety of activities outside standard expectations.
• Ability to adapt to changing business needs.

This is a full-time, permanent role based in Thurso, working 35 hours across Monday to Saturday, between 8:00 am and 6:00 pm.

Santander is committed to creating an inclusive workplace that celebrates diversity. We offer a competitive salary, benefits, and opportunities for growth and development.

If interested, please apply or contact us at  for assistance during the recruitment process.