IT Desktop Support Analyst

IT Desktop Support Analyst

Location – Tidworth, Wiltshire

Start – ASAP

Rate: £17.99 – PAYE – holiday pay included within the rate.

Duration – 3 months

40-hour work week in the office.

Security clearance. Preferred if already BPSS and SC cleared

• Complete desktop configuration, prepare equipment for deployment to end users.
• Delivery and installation of desktop assets and peripherals to end users.
• Assist with Desktop Incident Management support to users who are based in the office or working remotely.
• Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
• Build/image/configure PCs for deployment to users, following standard processes.
• Assist with disposal, delivery and returns processes as required.
• Assist with support of corporate mobile phones.
• Assist with support on hardware for meeting rooms.
• Provide assistance to users with K  SPIRE Apps and MFA on personal devices.
• Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
• Always follow K  IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
• Escalates incidents not resolved within established service levels.
• Maintain good relationships with other staff and promote good morale.
• Be a reliable source of IT information for users.
• Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.).

• Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
• Knowledge of imaging/building of PCs with MECM/CM or similar.
• Good communication skills and good written and spoken English.
• A full UK driving license to drive company vehicles.

Applicants must be eligible to obtain the relevant security clearance for this role, which requires UK Nationality and 5-year footprint living and working in the UK.

Preferred if already BPSS and SC cleared