Shift Leader - Superstore

Shift Leader – Tesco

Pay: Starts at £14.76 an hour, increases to £15.97 inside the M25. Additional payments may apply depending on location.

We offer a minimum of 16 guaranteed hours per week, with flexible options down to a minimum of 12 hours.

• Monday: 09:00 – 18:00
• Wednesday: 09:00 – 18:00
• Friday: 09:00 – 18:00
• Saturday: 09:00 – 18:00

You will be scheduled within these windows; you will receive 3 weeks' notice of shifts. We support flexibility.

Customers are at the heart of everything we do. As a Shift Leader, you’ll oversee the store, support colleagues, ensure smooth operations and provide excellent customer service.

• Work in a fast‑paced retail environment, with a wide variety of products.
• Take ownership of running duty shifts and coordinate the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in-store, ensuring a safe place to work and shop.
• Maintain a great understanding of store performance and assist managers in delivering any actions that help improve the running of the store.
• Lead from the front and set a great example for colleagues in everything you do.
• Coordinate the store team to deliver an easy, fuss‑free shopping experience.
• Support colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety.
• Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keep the store clean, tidy, and well‑presented.
• Support managers to coordinate seasonal, community and charity events.
• Contribute to a great team atmosphere, inclusive of everyone.
• Provide great customer service, listening to our customers and putting them first.
• Keep the team well‑informed and up to speed on communications, changes or updates.
• Stay knowledgeable about store performance and look for ways to improve and simplify operations.
• Coordinate store improvements and remove obstacles that might be getting in the way of great service.
• Follow health and safety routines and procedures, ensuring colleagues do the same.
• Recognise and celebrate colleagues within the team who are providing great service.

• Excellent customer service skills, with a focus on meeting customers' needs.
• Strong relationships with colleagues to create a positive, inclusive team atmosphere.
• Clear communication, comfortable using a variety of methods to keep the team well‑informed.
• Comfortable taking the lead and overseeing the store in the absence of the manager.
• Good decision maker, flexible in thinking and comfortable handling change to keep operations right for customers and colleagues.
• Motivational, able to inspire the team to deliver beyond expectations.
• Curious and always on the lookout for ideas and opportunities to serve customers, communities and the planet a little better.
• Minimum age 18; must be over 18 if the role requires working before 6:15 am or after 9:45 pm or involves areas such as warehouse, beer, wine & spirits, counters, bakery and driving roles.

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• 10% off and 15% on pay‑day weekends via Colleague Clubcard.
• Free wellbeing services.
• Life cover five times pay and an award‑winning pension with matching contributions up to 7.5 %.
• Benefits to suit you – choose what you use (discounts, shares, cycle‑to‑work, etc).
• Uniform provided.
• Access to colleague networks and other support.

Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are committed to diversity, equity and inclusion.

We are proud to be a Disability Confident Leader and offer a fully inclusive and accessible recruitment process.

We only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves areas such as warehouse, beer, wine & spirits, counters, bakery and driving roles.

On occasions with high volumes of applicants, some roles may close earlier than advertised. We will only be able to offer individual feedback to those who attend an interview.

For more information about us, please visit