Customer Service Representative | German & French

As a  Customer Representative  , you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:
Acting as the initial point of contact for dealers and end users via phone during help desk operations
Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
Keeping abreast of product developments to provide accurate and current information to dealers and end users
Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements   These are the qualifications in a nutshell:
Proficient communication skills in  German and     French,     both written and verbal, and preferably in  Dutch or English
If you speak Italian as well, you're the hero we're looking for :)
Other than that:
Exceptional problem-solving and troubleshooting capabilities
Capability to thrive in a fast-paced setting and manage multiple tasks
Keen attention to detail and strong organizational skills
MBO level education or equivalent experience
Minimum of 2 years of relevant work experience
Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
Benefits  Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:  26 vacation days a year
travel compensation
good retirement plan
Personal development training's
Monthly team events
Hybrid working (3x2) after onboarding period
Application Procedure  If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our  privacy commitment   and  terms and conditions  . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

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